FAQ

Advanced purchase is highly recommended. To maximize the chance of getting the day and time you prefer, be sure to book well in advance. Tickets can be purchased online through FareHarbor. Tickets can also be purchased with a credit card (Visa, Mastercard, or Amex or cash) at the ticket booth starting 1 hour prior to departure. Tickets for Dinner Cruises must be purchased in advance. They can be purchased online or through our business office by credit card.

Our 2 hour Sightseeing Cruises are narrated including the Gordie Howe Bridge Tour. Throughout the cruise we will point out the historic sites as well as their history and other highlights as we approach them.

The cruise will run regardless of weather. However, if the Captain deems the weather dangerous, we will cancel the cruise. In the event that we cancel a cruise, you will receive a refund or the option to reschedule.

The Macassa Bay has a Dining Room with heat/air conditioning. The top deck has a canopy that cover 3/4 of upper level. The stern deck is covered by the top deck.

Yes, our upper deck has a full service bar onboard the vessel. Special Event  cruises the dining room bar will also be open. We a variety of beer, coolers, wine, mixed drinks as well as signature cocktails including a variety non-alcoholic beverages. We also offer 0% beer and a variety of specialty non-alcoholic cocktails as well. At our snack bar we have food fare that fits everyone’s budget from hot dogs to burrata cheese ball with blistered grapes, charcuterie boards, hummus & bread, flatbread, cheese and grape plates, nacho and salsa, homemade parfaits and ice cream sandwiches. We also have available our Macassa Picnic-A gourmet charcuterie board.  Pre-order recommended online at time of ticket purchase. Please note we accept credit, debit and cash payments onboard the boat.

No, outside food, alcohol or any beverages are not allowed on board the boat. Personal water bottles are also prohibited.

No, our season runs from May to October. Phones and email are answered all year round.

No passport required. We will be viewing all of the beautiful sights from the boat and will not be stopping to get off the boat at any time during the cruise.

Yes, we are wheel chair accessible.  We can usually accommodate manual wheelchairs and mechanical wheelchairs and motorized scooters. We will do our best to accommodate disabled persons to the extent that our vessel will allow. We have 3 decks. Upper main and lower. Passengers board on the middle deck and the decks are separated by stairs (no elevators on board). There are several handicapped parking spaces in the lot near our ticket office for easy access to the boat. If you or someone in your group is in a wheelchair or has limited mobility, contact us to discuss accessibility. We will do our best to accommodate disabled persons to the extent that our vessel will allow.

The Macassa Bay is Transport Canada Certified. We follow all requirements and safety measures required by Transportation Canada. Macassa Bay is meticulously maintained. We follow all Transport Canada regulations, including having enough life jackets for all passengers on board. Please pay attention to the safety announcement at the start of the cruise for details on where the life jackets are located. Please note that you are not required to wear life jackets during the cruise.

Tip for the crew is not included in the ticket price. While they are greatly appreciated, tips are completely up to guests. Upon booking a dinner cruise gratuity is not included and greatly appreciated the evening of your cruise.

Yes, there are two restrooms available on the lower deck of the boat.

We kindly ask passengers to refrain from smoking on the boat.

Service animals are welcomed and permitted onboard.

Yes, we do offer a discount for large groups of 25 or more adults (anyone 12 and over)! Group tickets must be purchased in advance. Contact us for more information or to book your group reservation.

There are two parking lots located nearby. One is directly in front of the ship and the other lot is located West of our ticket booth along the river, both lots include designated handicapped spots. Additional parking in paid parking garages as follows:

1. Riverside Dr.(behind The Keg)

2.62 Chatham St. E

3. 132 Ferry St

4. 275 Pitt St. W

Unless specific dinner or lunch cruises were purchased, your ticket price permits you admission for the cruise. Special Event Cruises have 1 hour boarding time. Food & beverage are NOT included in price and can be purchased onboard all cruises.

Our 2 hour cruises are for all ages. The 3 hour evening cruises are geared for adults. Children can board with adult ticket purchased. Our Special Event cruises are strictly for 19*. All passengers for these events must be legal drinking age.

Large bags are prohibited. Small purses are allowed. All bags are subject to search.